Is the Smart Label a live GPS tracker?
No. The Smart Label has no GPS. It is a disposable Bluetooth label: when phones and receivers on a crowd network pass near it, they report where they heard it. That gives you check-ins with time and place, usually every few hours and more often in busy areas. You see where the pallet was last seen, not its exact position second by second.
How often will I see an update?
Usually every few hours. Near highways, cities, warehouses and truck stops it checks in more often; on quiet roads, less often.
When can a label go quiet?
In remote areas with few people around, or inside a sealed metal container or trailer that blocks the signal. It checks in again once it is near phones or receivers. The tracking page always shows when the label was last seen, so you know how fresh the location is.
Can I print my shipping label on it?
Yes. It prints on standard 4×6 thermal label printers (Zebra and similar, the kind used for UPS/FedEx labels), so customers can print their shipping info straight onto the Smart Label: one label on the pallet instead of two.
Can I track by my UPS or FedEx tracking number?
Yes. Scan the label's QR code and enter your UPS/FedEx tracking number (type it or scan the barcode). It takes about 10 seconds. After that, anyone can type either that tracking number or the label's PT-number on our track page and see where the box was last seen. We show our label's own check-ins, not the carrier's delivery status.
Do I need an app or a login?
No. Scan the QR code with any phone camera or type the tracking number on our site.
Do I need to send it back?
No. The Smart Label is disposable and one-way, so there is nothing to return. The Live GPS Label doesn't need to come back either: keep it and reuse it on another shipment.
What if I need to watch a load move in real time?
The PingTrak Live GPS Label, a label with GPS and a built-in SIM for high-value loads, is coming soon. No return needed: keep it and reuse it. Ask us and we will let you know when it is ready.
Which number do I type to track?
Any PingTrak number, in the same box. Numbers that start with PT-L are Smart Labels; PT-G will be Live GPS Labels. You can also type the UPS/FedEx tracking number you linked to the label.
Can I get alerts by email, text or phone call?
Coming soon. You will choose email, text or an automated phone call, and whether to hear on every move or only on delivery. It is not available yet; for now, check the tracking page.